Shipping Policy

Thank you for choosing Racquet Training Specialists. Please read our Shipping Policy carefully. By placing an order with us, you agree to the terms set forth below.

Order Processing & Shipment Timelines

Orders for all products (except the Club model rebounder) will typically ship within two days after receipt.  The Club rebounder may take up to one week prior to shipment due to the extensive kitting required for this particular model.

All of our pickleball rebounder orders are semi-custom.  Given that we offer multiple colors for both the rebounder structure and panel, there are (at times) lead time delays in replenishing materials.  If shortages occur, we will do everything we can to minimize these delays and will inform customers accordingly when these instances occur.

Customer-Provided Shipping Information

It is the responsibility of the customer to provide accurate and complete shipping details. Any errors in the shipping address may result in delivery delays or additional charges. Please contact us immediately if you detect any inaccuracies in the information you provided.

Shipping Delays and Disclaimers

All of our products are shipped via FedEx Ground. Any timeframes that we quote for delivery of shipments are estimates based on information we have been provided by FedEx. Unforeseen circumstances such as supply chain issues, weather disruptions, or other factors beyond our control may impact delivery times.

Racquet Training Specialists is not liable for any delays in shipment once the order has been dispatched from our facility.

Policy Modifications

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be reflected on this page and will become effective immediately upon posting.

Contact Us

If you have any questions or concerns regarding your order or shipping status, please contact our Customer Service Department at 480-915-1724.